Samsung is planning to cancel all the Galaxy Fold preorders so it can ‘changeround entire customer experience’

Business Technology

Samsung finally fixed Galaxy Fold and set new release dates for a foldable phone. However, anyone who preordered phone earlier in this year may be out of luck. The company is emailing clients/customers to cancel all the preorders while it “changeround entire customer experience” surrounding the sale of the phone. The company’s representative confirmed that Samsung is canceling all the extant Galaxy Fold preorders those are placed online through Samsung website. However, it is a strange move, as the company is so close to release the fixed phone. In addition, as a consolation prize, the company is offering its customers a US$ 250 credit for Samsung store. However, it is a disappointment for the customers who are holding out for the actual foldable phone.

According to the mail received from the company, the preorders canceled are due to the company. Moreover, the company is looking forward to “ensure that the customer should have the best possible experience with the help of this revolutionary advanced technology”. In addition, the company also redesigning the entire process, including unboxing, service, and purchasing for Fold. The company representative is also highlighting the recently publicized “Galaxy Fold Premier Service”. Also, that the company will be offering for Fold — probably part of the new sales process — as well as promised more details to be shared closer to launch.

The company yet to reopen the actual preorders for updated, and fixed Galaxy Fold. In addition, there is a reservation line, so that anyone with standing in the preorder at this point is the one who preordered phone back in April. Besides then precisely demanded that the company should not cancel their order when Samsung delayed phone in May. The company planned to launch the New Galaxy Fold on September 6th, 2019 in Korea. In addition, on September 18th, 2019 in the UK, Germany, France, and Singapore. In addition, in the coming weeks in the US.